Trusted Shops is a well-known and widely used system for customer rating and satisfaction in online retail. It enables traders to present their products and services on an independent platform and thus stand out from the competition. But there are other providers that offer similar services and are also suitable for online retailers. In this blog post we will present some alternatives to Trusted Shops and show their advantages and disadvantages.
eKomi, Trustpilot Feefo and ausgezeichnet.org are the best known alternatives to Trusted Shops.
EKomi
EKomi is another large provider of customer reviews in online retail. One of the advantages of EKomi is that it offers a wide range of rating options, such as product ratings, buying experiences and service ratings. It also allows retailers to embed reviews on their own website, increasing their visibility. One disadvantage could be that the cost of using EKomi is higher than Trusted Shops.
Trustpilot
Trustpilot is another company that offers reviews and customer feedback in online retail. One advantage of Trustpilot is that it has a large community of users, which means that retailers can access a large number of reviews. Trustpilot also offers an integrated solution for collecting reviews, which makes it easier for merchants. One disadvantage could be that it is not yet as well known in Germany as Trusted Shops.
Feefo
Feefo is another provider of ratings and customer feedback in online retail. One advantage of Feefo is that it offers a special review collection solution that automatically collects reviews from customers who have made a purchase. This saves merchants time and effort in manually collecting reviews. A disadvantage could be that the cost of using Feefo can be higher than other providers.
ausgezeichnet.org
ausgezeichnet.org is an independent provider of customer ratings and satisfaction in online retail. One advantage of ausgezeichnet.org is that it has a large number of reviews from real customers and has high credibility. It also allows retailers to include reviews on their own website and thus increase their visibility. A disadvantage could be that it is not yet as well known in Germany as Trusted Shops.
Conclusion
So there are a number of providers that offer services similar to Trusted Shops. EKomi, Trustpilot, Feefo and ausgezeichnet.org are all good alternatives that can help retailers strengthen their online presence and keep their customers happy. It is important to note that each of these providers has its own advantages and disadvantages and it may make sense to use several services in parallel. Traders should take a close look at the different providers and decide which one best suits their needs.