Userlike Live Chat Software for OXID eShop

OXID eShop Module: Userlike Live Chat

Although online shopping is becoming more and more popular, it is still characterised by certain disadvantages: e.g. the lack of sales advice. While in a traditional shop you can rely on the help and advice of the staff, in an online shop you are on your own. No greeting, no help, no farewell - and thus poor customer loyalty building.

Of course, as an online shopper you have long been used to this situation, but it still always leads to missed sales opportunities, exactly where traditional shops would have landed deals.

A common situation in online shops: Potential customers leave the website because they did not find the product they were looking for. Or customers who abandon the purchase process again because they had a specific question that could not be answered quickly enough.

It should be noted that the losses in the last example in particular are the most costly. However, there is a way to counter this issue for your online shop. This solution is live chat software that enables on-site dialogues between online shop visitors and your company service staff. It offers web users the opportunity to get direct advice about your shop, your products and your processes. In addition, one-on-one conversations create a trusting atmosphere in the otherwise rather impersonal online shop, which ultimately leads to higher customer loyalty.

Highlights of the Userlike Live Chat Software

• Connect your chatbot and automate parts of your customer interactions.
• Ensure the protection of your customer data with a 100% DSGVO compliant communication software, developed and hosted in Germany.
• Answer all chats of the different Messenger channels directly from the Message Center - your central platform for customer service and sales.
• Adapt the design and behaviour of the chat individually to your corporate identity and business logic.
• Help foreign language customers with the automatic translation function.

Features of Userlike for your OXID eShop

• Create operator groups and let your customers choose who they want to talk to before starting the chat.
• Define operator skills and connect customer queries with expertise of your staff.
• Connect your knowledge base and let a chatbot answer frequently asked questions automatically.
• Use intelligent customer profiles to get a holistic view of your most valuable customers.
• Integrate your favourite tech tools, like Slack, Pipedrive, Help Scout and MailChimp.
• Get quick insights into your chat performance through chat ratings, feedback and built-in surveys.
• Navigate website visitors to the right subpage with co-browsing.
• Measure the performance of your chat team with analytics.
• See what your customers are typing and reply at the speed of light with pre-built message modules.
• ...and all the features you expect from modern messaging software: In-app video, file transfer, image and URL preview, voice messaging and more.

The first and only live chat software that helps your business acquire and nurture customers through messaging channels.

• Generate leads like never before. Your most valuable leads are the people who contact you directly. Userlike is a messaging CRM to generate leads and get back to them naturally.
• Increase your conversion rate. A case study with Virgin Airlines showed a 3.5 times higher conversion rate and an average 15% higher order value for customers who chatted compared to non-chatters.
• Increase customer satisfaction and loyalty. Live chat is the preferred contact channel for the majority of online shoppers as it provides them with quick answers.

Thousands of businesses already rely on Userlike to chat with their customers. From small businesses and medium-sized companies to international DAX corporations such as Lufthansa, BMW, BASF and many more.

• German
• English